CIHEB Kenya CQI Digital Platform

The Center for International Health Education and Biosecurity (CIHEB-Kenya) is a local non-governmental organization working with Kenya's Ministry of Health (MoH) and County Health Management Teams to strengthen health systems for improved healthcare.

CIHEB-Kenya adopted the Continuous Quality Improvement (CQI) Digital Platform, created by UMB’s global CQI program to drive quality improvement. In collaboration with Kenya's MoH, NASCOP, CDC, and other partners, CIHEB-Kenya enhanced this platform to address specific user needs and national healthcare quality objectives. Over 5000 healthcare providers have received training and mentorship on using this platform to monitor CQI activities, with over 5000 projects currently tracked by more than 5000 users across 35 counties.

The platform is structured around the Plan-Do-Study-Act (PDSA) model, adopted by Kenya’s Quality Improvement (QI) guidelines and HIV QI Framework. This model enables healthcare providers to effectively monitor CQI projects, share best practices, scale up successful initiatives, and access CQI mentorship and resources. It also facilitates QI supervisors in providing technical support, using CQI tools to identify and resolve problems, and implementing targeted interventions to continually improve and evaluate healthcare quality.

The platform supports QI efforts at multiple levels, including facility CQI teams, sub-county and county managers, and National QI Managers. For implementing partners and agency advisors, the platform serves as a tool to sustain and expand CQI initiatives. It also serves as a learning and sharing platform, remote and targeted technical assistance increasing efficiency, a capacity building tool with easy access to resources. Establishing a culture of continuous platform utilization is key, as quality improvement is an evolving process that adapts to internal and external changes. With consistent use, the CQI platform can drive Kenya’s healthcare system toward its quality objectives, ensuring effective, equitable, timely, and safe healthcare services across the nation.

Objectives of CQI DP

The main objective is to establish and sustain quality improvement and quality management system through a robust digital platform

The subobjectives include:

  1. To enhance the quality of healthcare service delivery in Kenya by creating a robust, data-driven approach to continuous quality improvement (CQI) using the digital platform.

  2. To enhance mentorship and capacity building of healthcare managers and providers across Kenya on CQI processes, ensuring the widespread adoption of the CQI digital platform and fostering a sustainable quality improvement culture.

  3. To enable real-time tracking of CQI projects and outcomes, guiding best practices, scaling successful initiatives, and providing CQI mentorship and resources to enhance healthcare delivery.

  4. To strengthen partnerships and collaboration through user management through a robust digital system

  5. To strengthen MOH strategic information research and QI communities of practices for best practice implementation and dissemination of improvement strategies

Implementation and Transition Roadmap

Current Status of Implementation

As of March 2025, there were 2294 active projects , and 3420 archived projects were implemented across 36 counties. A total of 1355 facilities with 4837 CQI team members had access and 1578 managers including national, county and subcounty leadership.

Features of the CQI Digital Platform

The Dashboard operates on 2 modules

  1. Managers module

  2. Facility Module

Managers Module

It has the following features;

  1. A dashboard

  2. Side by Side Comparison

  3. Deep Analysis

  4. Project status -Near Completion, Past completion and archived projects

  5. Audit Train

  6. Comments

  7. Addition Feature – Team member or manager

  8. Resources Feature -For adding resources

  9. Predefined indicators (new)

Facility Module

The facility Module has the following features;

  1. A dashboard

  2. Ongoing and archived projects

  3. Projects near completion and past completion period

  4. Add new project Feature

  5. Add Test Cycle Feature

  6. Comments

  7. Resources

  8. Add feedback feature

  9. Save as draft feature





The benefits of the CQI digital Platform include:

  • Timely reporting

  • Consistency in reporting and

  • Storage of reports in form of archives for reference.

  • Remote technical support to health care service providers

  • Targeted technical support

  • And encouraging persistent technical relation with teams

  • Identification of capacity needs for mentorship

  • Sharing and cross learning

  • Resource tab for learning materials

  • Data visualization through dashboards, performance progress and trends.

Accessing the CQI Digital Platform

The platform can be accessed through this link, https://cqi.mgickenya.org or scanning the QR code and log in with user credentials